{"id":665,"date":"2016-05-31T10:58:21","date_gmt":"2016-05-31T09:58:21","guid":{"rendered":"http:\/\/moto-center.ch\/rentals\/?page_id=665"},"modified":"2025-06-27T08:54:52","modified_gmt":"2025-06-27T06:54:52","slug":"faq-en","status":"publish","type":"page","link":"https:\/\/moto-center.ch\/rentals\/en\/faq-en\/","title":{"rendered":"FAQ EN"},"content":{"rendered":"<p>\n\t<section style=\" padding-top:0px;  padding-bottom:0px; \" class=\"fw-main-row bg-bg_body container-fluid autogen\">\n\t\t<div>\n\t\t  <div class=\"fw-row\">\n\t\n<div class=\"col-xs-12 txt-autogen\">\n\t\t\t<div class=\"row\" style=\"overflow: hidden\">\n<script type=\"text\/javascript\">jQuery(function() { _initLayerSlider( '#layerslider_1_ijgxkb75qpvs', {sliderVersion: '6.8.2', type: 'fullwidth', responsiveUnder: 768, hideUnder: 0, hideOver: 5000, pauseOnHover: 1, skin: 'v5', sliderFadeInDuration: 350, showCircleTimer: false, thumbnailNavigation: 'disabled', useSrcset: true, skinsPath: 'https:\/\/moto-center.ch\/rentals\/wp-content\/plugins\/LayerSlider\/assets\/static\/layerslider\/skins\/', performanceMode: true}); });<\/script><div id=\"layerslider_1_ijgxkb75qpvs\"  class=\"ls-wp-container fitvidsignore ls-selectable\" style=\"width:1280px;height:650px;margin:0 auto;margin-bottom: 0px;\"><div class=\"ls-slide\" data-ls=\"duration:10000;transition2d:11;\"><img decoding=\"async\" width=\"1600\" height=\"500\" src=\"https:\/\/moto-center.ch\/rentals\/wp-content\/uploads\/sites\/5\/2016\/03\/shutterstock_201475976-e1459436188451.jpg\" class=\"ls-bg\" alt=\"\" srcset=\"https:\/\/moto-center.ch\/rentals\/wp-content\/uploads\/sites\/5\/2016\/03\/shutterstock_201475976-e1459436188451.jpg 1600w, https:\/\/moto-center.ch\/rentals\/wp-content\/uploads\/sites\/5\/2016\/03\/shutterstock_201475976-e1459436188451-300x93.jpg 300w, https:\/\/moto-center.ch\/rentals\/wp-content\/uploads\/sites\/5\/2016\/03\/shutterstock_201475976-e1459436188451-768x240.jpg 768w, https:\/\/moto-center.ch\/rentals\/wp-content\/uploads\/sites\/5\/2016\/03\/shutterstock_201475976-e1459436188451-1024x320.jpg 1024w, https:\/\/moto-center.ch\/rentals\/wp-content\/uploads\/sites\/5\/2016\/03\/shutterstock_201475976-e1459436188451-1200x375.jpg 1200w, https:\/\/moto-center.ch\/rentals\/wp-content\/uploads\/sites\/5\/2016\/03\/shutterstock_201475976-e1459436188451-800x250.jpg 800w, https:\/\/moto-center.ch\/rentals\/wp-content\/uploads\/sites\/5\/2016\/03\/shutterstock_201475976-e1459436188451-400x125.jpg 400w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/><\/div><div class=\"ls-slide\" data-ls=\"duration:10000;transition2d:11;\"><img decoding=\"async\" width=\"1600\" height=\"600\" src=\"https:\/\/moto-center.ch\/rentals\/wp-content\/uploads\/sites\/5\/2016\/03\/shutterstock_156005237-1-e1459438993583.jpg\" class=\"ls-bg\" alt=\"\" srcset=\"https:\/\/moto-center.ch\/rentals\/wp-content\/uploads\/sites\/5\/2016\/03\/shutterstock_156005237-1-e1459438993583.jpg 1600w, https:\/\/moto-center.ch\/rentals\/wp-content\/uploads\/sites\/5\/2016\/03\/shutterstock_156005237-1-e1459438993583-300x112.jpg 300w, https:\/\/moto-center.ch\/rentals\/wp-content\/uploads\/sites\/5\/2016\/03\/shutterstock_156005237-1-e1459438993583-768x288.jpg 768w, https:\/\/moto-center.ch\/rentals\/wp-content\/uploads\/sites\/5\/2016\/03\/shutterstock_156005237-1-e1459438993583-1024x384.jpg 1024w, https:\/\/moto-center.ch\/rentals\/wp-content\/uploads\/sites\/5\/2016\/03\/shutterstock_156005237-1-e1459438993583-1200x450.jpg 1200w, https:\/\/moto-center.ch\/rentals\/wp-content\/uploads\/sites\/5\/2016\/03\/shutterstock_156005237-1-e1459438993583-800x300.jpg 800w, https:\/\/moto-center.ch\/rentals\/wp-content\/uploads\/sites\/5\/2016\/03\/shutterstock_156005237-1-e1459438993583-400x150.jpg 400w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/><\/div><div class=\"ls-slide\" data-ls=\"duration:10000;transition2d:11;\"><img decoding=\"async\" width=\"1600\" height=\"600\" src=\"https:\/\/moto-center.ch\/rentals\/wp-content\/uploads\/sites\/5\/2016\/03\/shutterstock_156005225-e1459439036171.jpg\" class=\"ls-bg\" alt=\"\" srcset=\"https:\/\/moto-center.ch\/rentals\/wp-content\/uploads\/sites\/5\/2016\/03\/shutterstock_156005225-e1459439036171.jpg 1600w, https:\/\/moto-center.ch\/rentals\/wp-content\/uploads\/sites\/5\/2016\/03\/shutterstock_156005225-e1459439036171-300x112.jpg 300w, https:\/\/moto-center.ch\/rentals\/wp-content\/uploads\/sites\/5\/2016\/03\/shutterstock_156005225-e1459439036171-768x288.jpg 768w, https:\/\/moto-center.ch\/rentals\/wp-content\/uploads\/sites\/5\/2016\/03\/shutterstock_156005225-e1459439036171-1024x384.jpg 1024w, https:\/\/moto-center.ch\/rentals\/wp-content\/uploads\/sites\/5\/2016\/03\/shutterstock_156005225-e1459439036171-1200x450.jpg 1200w, https:\/\/moto-center.ch\/rentals\/wp-content\/uploads\/sites\/5\/2016\/03\/shutterstock_156005225-e1459439036171-800x300.jpg 800w, https:\/\/moto-center.ch\/rentals\/wp-content\/uploads\/sites\/5\/2016\/03\/shutterstock_156005225-e1459439036171-400x150.jpg 400w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/><\/div><div class=\"ls-slide\" data-ls=\"duration:10000;transition2d:11;\"><img decoding=\"async\" width=\"1600\" height=\"600\" src=\"https:\/\/moto-center.ch\/rentals\/wp-content\/uploads\/sites\/5\/2016\/03\/shutterstock_163623899-e1459438822889.jpg\" class=\"ls-bg\" alt=\"\" srcset=\"https:\/\/moto-center.ch\/rentals\/wp-content\/uploads\/sites\/5\/2016\/03\/shutterstock_163623899-e1459438822889.jpg 1600w, https:\/\/moto-center.ch\/rentals\/wp-content\/uploads\/sites\/5\/2016\/03\/shutterstock_163623899-e1459438822889-300x112.jpg 300w, https:\/\/moto-center.ch\/rentals\/wp-content\/uploads\/sites\/5\/2016\/03\/shutterstock_163623899-e1459438822889-768x288.jpg 768w, https:\/\/moto-center.ch\/rentals\/wp-content\/uploads\/sites\/5\/2016\/03\/shutterstock_163623899-e1459438822889-1024x384.jpg 1024w, https:\/\/moto-center.ch\/rentals\/wp-content\/uploads\/sites\/5\/2016\/03\/shutterstock_163623899-e1459438822889-1200x450.jpg 1200w, https:\/\/moto-center.ch\/rentals\/wp-content\/uploads\/sites\/5\/2016\/03\/shutterstock_163623899-e1459438822889-800x300.jpg 800w, https:\/\/moto-center.ch\/rentals\/wp-content\/uploads\/sites\/5\/2016\/03\/shutterstock_163623899-e1459438822889-400x150.jpg 400w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/><\/div><\/div><\/div>\n\t\t<\/div>\n<\/div>\n\n\t\t<\/div>\n\t\t\t<\/section>\n\n\n\t<section style=\" padding-top:15px;  padding-bottom:15px; \" class=\"fw-main-row bg-lighter container-fluid autogen\">\n\t\t<div class=\" container\">\n\t\t  <div class=\"fw-row\">\n\t\n<div class=\"col-xs-12 txt-autogen\">\n\t\t\t<div class=\"fw-heading fw-heading-h1\">\n\t\t<h1 class='no'>FAQ - Frequently asked questions<\/h1>\t<\/div>\t\t<\/div>\n<\/div>\n\n<div class=\"fw-row\">\n\t\n<div class=\"col-xs-12 col-sm-6 col-md-6 txt-autogen\">\n\t\t\t<div class=\"panel-group data47\" id=\"accordion\" role=\"tablist\" aria-multiselectable=\"true\">\n      \n  <div class=\"panel panel-default\">\n    <div class=\"panel-heading\" role=\"tab\" id=\"heading0241d\">\n      <h4 class=\"panel-title\">\n        <a data-toggle=\"collapse\" data-parent=\".data47\" href=\"#collapse0241d\" aria-expanded=\"true\" aria-controls=\"collapse0241d\">\n          Rates and models        <\/a>\n      <\/h4>\n    <\/div>\n    <div id=\"collapse0241d\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading00d\">\n      <div class=\"panel-body\">\n        <p>The price list shows the standard rates for up to seven days and the daily rate for any additional days.  The price includes 200 km per day. For additional kilometer costs, see the corresponding column. You may also buy Kilometer-Packages at a special rate. Please note that Kilometer-Packages may only be purchased before pick-up and unused kilometers will not be refunded. \u2028  <\/p>      <\/div>\n    <\/div>\n  <\/div>\n        \n  <div class=\"panel panel-default\">\n    <div class=\"panel-heading\" role=\"tab\" id=\"heading0450d\">\n      <h4 class=\"panel-title\">\n        <a class=\"collapsed\" data-toggle=\"collapse\" data-parent=\".data47\" href=\"#collapse0450d\" aria-expanded=\"false\" aria-controls=\"collapse0450d\">\n          Bonus Package        <\/a>\n      <\/h4>\n    <\/div>\n    <div id=\"collapse0450d\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading01d\">\n      <div class=\"panel-body\">\n        <p>For rentals eight days or longer our Bonus-Package offers you additional benefits:<\/p><ol><li>Unlimited mileage<\/li><li>Side cases for easy traveling (available for select models, hard or soft-shelled depending on the model)<\/li><li>CDW deductible per claim is CHF 1000 instead of CHF 2000<\/li><\/ol><p>The Bonus-Package is available for an additional 30% of the standard rental rate.<\/p>      <\/div>\n    <\/div>\n  <\/div>\n        \n  <div class=\"panel panel-default\">\n    <div class=\"panel-heading\" role=\"tab\" id=\"heading0472d\">\n      <h4 class=\"panel-title\">\n        <a class=\"collapsed\" data-toggle=\"collapse\" data-parent=\".data47\" href=\"#collapse0472d\" aria-expanded=\"false\" aria-controls=\"collapse0472d\">\n          Driving license needed        <\/a>\n      <\/h4>\n    <\/div>\n    <div id=\"collapse0472d\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading02d\">\n      <div class=\"panel-body\">\n        <p>A valid motorcycle license category A or A Limited (depending on the bike) is necessary for rental. Those with a Learner\u2019s Permit may also rent a motorcycle provided that the mandatory courses have been completed.<\/p>      <\/div>\n    <\/div>\n  <\/div>\n        \n  <div class=\"panel panel-default\">\n    <div class=\"panel-heading\" role=\"tab\" id=\"heading0135d\">\n      <h4 class=\"panel-title\">\n        <a class=\"collapsed\" data-toggle=\"collapse\" data-parent=\".data47\" href=\"#collapse0135d\" aria-expanded=\"false\" aria-controls=\"collapse0135d\">\n          Driving with a learner's permit        <\/a>\n      <\/h4>\n    <\/div>\n    <div id=\"collapse0135d\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading03d\">\n      <div class=\"panel-body\">\n        <p>No problem, as long as all of the mandatory courses have been completed.<\/p>      <\/div>\n    <\/div>\n  <\/div>\n        \n  <div class=\"panel panel-default\">\n    <div class=\"panel-heading\" role=\"tab\" id=\"heading0414d\">\n      <h4 class=\"panel-title\">\n        <a class=\"collapsed\" data-toggle=\"collapse\" data-parent=\".data47\" href=\"#collapse0414d\" aria-expanded=\"false\" aria-controls=\"collapse0414d\">\n          Is a foreign driver\u2019s license accepted?        <\/a>\n      <\/h4>\n    <\/div>\n    <div id=\"collapse0414d\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading04d\">\n      <div class=\"panel-body\">\n        <p>A foreign driver\u2019s license from all EU countries is accepted. Other countries must be checked individually. Regardless of the category, the minimum age is always 18 years old.<\/p>      <\/div>\n    <\/div>\n  <\/div>\n        \n  <div class=\"panel panel-default\">\n    <div class=\"panel-heading\" role=\"tab\" id=\"heading0233d\">\n      <h4 class=\"panel-title\">\n        <a class=\"collapsed\" data-toggle=\"collapse\" data-parent=\".data47\" href=\"#collapse0233d\" aria-expanded=\"false\" aria-controls=\"collapse0233d\">\n          What is included in rent?        <\/a>\n      <\/h4>\n    <\/div>\n    <div id=\"collapse0233d\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading05d\">\n      <div class=\"panel-body\">\n        <p>The rent price includes 200 km per day (or unlimited mileage if you have chosen the Bonus-Package), liability and comprehensive insurance, motorway sticker and a professional and comprehensive introduction to your rental motorcycle.<\/p><p>In addition, we will store any extra luggage during your trip.<\/p>      <\/div>\n    <\/div>\n  <\/div>\n        \n  <div class=\"panel panel-default\">\n    <div class=\"panel-heading\" role=\"tab\" id=\"heading0262d\">\n      <h4 class=\"panel-title\">\n        <a class=\"collapsed\" data-toggle=\"collapse\" data-parent=\".data47\" href=\"#collapse0262d\" aria-expanded=\"false\" aria-controls=\"collapse0262d\">\n          Where to sleep?        <\/a>\n      <\/h4>\n    <\/div>\n    <div id=\"collapse0262d\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading06d\">\n      <div class=\"panel-body\">\n        <p>We recommend the <a href=\"https:\/\/www.schuetzen-steffisburg.ch\/\" target=\"_blank\" rel=\"noopener\">Hotel Sch\u00fctzen **<\/a>*, which is only 50 meters from our company headquarters. A free locked parking space for your motorcycle and breakfast are included. On <strong>presentation of our rental confirmation<\/strong> you will receive a <strong>10% discount on the daily rate<\/strong>.<\/p>      <\/div>\n    <\/div>\n  <\/div>\n        \n  <div class=\"panel panel-default\">\n    <div class=\"panel-heading\" role=\"tab\" id=\"heading0343d\">\n      <h4 class=\"panel-title\">\n        <a class=\"collapsed\" data-toggle=\"collapse\" data-parent=\".data47\" href=\"#collapse0343d\" aria-expanded=\"false\" aria-controls=\"collapse0343d\">\n          Shuttle Service        <\/a>\n      <\/h4>\n    <\/div>\n    <div id=\"collapse0343d\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading07d\">\n      <div class=\"panel-body\">\n        <p>Upon request, we offer a shuttle service from the main station in Thun to those who rent for over 7 days.\u00a0 Please contact us during our business hours to make your request.<\/p>      <\/div>\n    <\/div>\n  <\/div>\n        \n  <div class=\"panel panel-default\">\n    <div class=\"panel-heading\" role=\"tab\" id=\"heading0138d\">\n      <h4 class=\"panel-title\">\n        <a class=\"collapsed\" data-toggle=\"collapse\" data-parent=\".data47\" href=\"#collapse0138d\" aria-expanded=\"false\" aria-controls=\"collapse0138d\">\n          Payment methods        <\/a>\n      <\/h4>\n    <\/div>\n    <div id=\"collapse0138d\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading08d\">\n      <div class=\"panel-body\">\n        <p>We accept cash as well as all major credit cards (e.g. VISA or MASTERCARD), Maestro and Postcard.<\/p>      <\/div>\n    <\/div>\n  <\/div>\n        \n  <div class=\"panel panel-default\">\n    <div class=\"panel-heading\" role=\"tab\" id=\"heading0897d\">\n      <h4 class=\"panel-title\">\n        <a class=\"collapsed\" data-toggle=\"collapse\" data-parent=\".data47\" href=\"#collapse0897d\" aria-expanded=\"false\" aria-controls=\"collapse0897d\">\n          Who is IVOs MOTO Tours?        <\/a>\n      <\/h4>\n    <\/div>\n    <div id=\"collapse0897d\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading09d\">\n      <div class=\"panel-body\">\n        <p>IVOs Tour Guide is our exclusive travel partner for tours in Switzerland and the south of France. He is at your disposal with his expertise in these two regions and will accompany you as a guide on your tours. IVO also organizes hotels for you and knows the best restaurants in each region. And all of this individually (alone, in pairs or in small groups) and tailored to your budget.<\/p>      <\/div>\n    <\/div>\n  <\/div>\n        \n  <div class=\"panel panel-default\">\n    <div class=\"panel-heading\" role=\"tab\" id=\"heading0860d\">\n      <h4 class=\"panel-title\">\n        <a class=\"collapsed\" data-toggle=\"collapse\" data-parent=\".data47\" href=\"#collapse0860d\" aria-expanded=\"false\" aria-controls=\"collapse0860d\">\n          Where are we located        <\/a>\n      <\/h4>\n    <\/div>\n    <div id=\"collapse0860d\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading010d\">\n      <div class=\"panel-body\">\n        <p>There are excellent train connections from Zurich, Basel, or Geneva Airports to Thun on the <a href=\"http:\/\/www.sbb.ch\" target=\"_blank\">SBB railway network<\/a>. If you would prefer to travel by car, take highway A1 to Bern and then A6 towards Interlaken. Arrangements can be made to pick you up from the Main Station in Thun.<\/p><p>Our address: Moto-Center Thun, Bernstrasse 117, 3613 Steffisburg, Tel. +41 33 439 59 59 <a href=\"mailto:o&#102;f&#105;ce&#64;&#109;&#111;to-ce&#110;&#116;&#101;r&#46;c&#104;\">E-Ma&#105;l<\/a><\/p>      <\/div>\n    <\/div>\n  <\/div>\n        \n  <div class=\"panel panel-default\">\n    <div class=\"panel-heading\" role=\"tab\" id=\"heading0221d\">\n      <h4 class=\"panel-title\">\n        <a class=\"collapsed\" data-toggle=\"collapse\" data-parent=\".data47\" href=\"#collapse0221d\" aria-expanded=\"false\" aria-controls=\"collapse0221d\">\n          Hotel accommodation        <\/a>\n      <\/h4>\n    <\/div>\n    <div id=\"collapse0221d\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading011d\">\n      <div class=\"panel-body\">\n        <p>We recommend the<a href=\"https:\/\/www.schuetzen-steffisburg.ch\/\" target=\"_blank\" rel=\"noopener\"><strong> Hotel Sch\u00fctzen ***<\/strong><\/a>, which is only 50 meters from our company headquarters. A free locked parking space for your motorcycle and breakfast are included. On <strong>presentation of our rental confirmation<\/strong> you will receive a <strong>10% discount on the daily rate<\/strong>.<\/p>      <\/div>\n    <\/div>\n  <\/div>\n        \n  <div class=\"panel panel-default\">\n    <div class=\"panel-heading\" role=\"tab\" id=\"heading0113d\">\n      <h4 class=\"panel-title\">\n        <a class=\"collapsed\" data-toggle=\"collapse\" data-parent=\".data47\" href=\"#collapse0113d\" aria-expanded=\"false\" aria-controls=\"collapse0113d\">\n          Electrical connection for GPS or smartphone?        <\/a>\n      <\/h4>\n    <\/div>\n    <div id=\"collapse0113d\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading012d\">\n      <div class=\"panel-body\">\n        <p>Some motorcycle models have a power connection in the panel.<\/p>      <\/div>\n    <\/div>\n  <\/div>\n        \n  <div class=\"panel panel-default\">\n    <div class=\"panel-heading\" role=\"tab\" id=\"heading0656d\">\n      <h4 class=\"panel-title\">\n        <a class=\"collapsed\" data-toggle=\"collapse\" data-parent=\".data47\" href=\"#collapse0656d\" aria-expanded=\"false\" aria-controls=\"collapse0656d\">\n          Can I make a \u00abLast Minute\u00bb booking?        <\/a>\n      <\/h4>\n    <\/div>\n    <div id=\"collapse0656d\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading013d\">\n      <div class=\"panel-body\">\n        <p>No problem. The motorcycle (if available) can usually be ready within 30 minutes of booking.<\/p>      <\/div>\n    <\/div>\n  <\/div>\n        \n  <div class=\"panel panel-default\">\n    <div class=\"panel-heading\" role=\"tab\" id=\"heading0258d\">\n      <h4 class=\"panel-title\">\n        <a class=\"collapsed\" data-toggle=\"collapse\" data-parent=\".data47\" href=\"#collapse0258d\" aria-expanded=\"false\" aria-controls=\"collapse0258d\">\n          Getting to know the motorcycle        <\/a>\n      <\/h4>\n    <\/div>\n    <div id=\"collapse0258d\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading014d\">\n      <div class=\"panel-body\">\n        <p>At the scheduled pick-up time, we will go through a thorough introduction of the chosen motorcycle. During the orientation an employee will go with you to the motorcycle and observe, for example, whether there is any evident damage on the motorcycle. This introduction will also inform you which switch performs what function, how to start the engine and turn it off again, and other relevant. This will help your trip to be unforgettable, as it should be!<\/p>      <\/div>\n    <\/div>\n  <\/div>\n        \n  <div class=\"panel panel-default\">\n    <div class=\"panel-heading\" role=\"tab\" id=\"heading0708d\">\n      <h4 class=\"panel-title\">\n        <a class=\"collapsed\" data-toggle=\"collapse\" data-parent=\".data47\" href=\"#collapse0708d\" aria-expanded=\"false\" aria-controls=\"collapse0708d\">\n          Can pick-up or drop-off times be after hours?        <\/a>\n      <\/h4>\n    <\/div>\n    <div id=\"collapse0708d\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading015d\">\n      <div class=\"panel-body\">\n        <p>Unfortunately not, the time of pick-up and drop-off must be during our opening hours.<\/p>      <\/div>\n    <\/div>\n  <\/div>\n        \n  <div class=\"panel panel-default\">\n    <div class=\"panel-heading\" role=\"tab\" id=\"heading0282d\">\n      <h4 class=\"panel-title\">\n        <a class=\"collapsed\" data-toggle=\"collapse\" data-parent=\".data47\" href=\"#collapse0282d\" aria-expanded=\"false\" aria-controls=\"collapse0282d\">\n          Is a deposit necessary?        <\/a>\n      <\/h4>\n    <\/div>\n    <div id=\"collapse0282d\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading016d\">\n      <div class=\"panel-body\">\n        <p>To ensure your reservation we require a deposit of CHF 500, which will be deducted from the rental fee at the time of pick-up. The deposit can be paid by credit card or bank transfer to our account (563152-31) at Credit Suisse (IBAN CH79 0483 5056 3152 3100 0).<\/p>      <\/div>\n    <\/div>\n  <\/div>\n        \n  <div class=\"panel panel-default\">\n    <div class=\"panel-heading\" role=\"tab\" id=\"heading0812d\">\n      <h4 class=\"panel-title\">\n        <a class=\"collapsed\" data-toggle=\"collapse\" data-parent=\".data47\" href=\"#collapse0812d\" aria-expanded=\"false\" aria-controls=\"collapse0812d\">\n          Roadside assistance        <\/a>\n      <\/h4>\n    <\/div>\n    <div id=\"collapse0812d\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading017d\">\n      <div class=\"panel-body\">\n        <p>Our vehicles are covered by internationally valid mobility insurance. So you can start riding worry-free. In case of damage, please call us and ask for help. Our employees will then present to you the possibilities. This could mean that you must ride the bike to a nearby motorcycle garage or maybe our repair service will come to you. Repair costs are reimbursed only after our approval and upon production of a receipt.<\/p>      <\/div>\n    <\/div>\n  <\/div>\n        \n  <div class=\"panel panel-default\">\n    <div class=\"panel-heading\" role=\"tab\" id=\"heading0160d\">\n      <h4 class=\"panel-title\">\n        <a class=\"collapsed\" data-toggle=\"collapse\" data-parent=\".data47\" href=\"#collapse0160d\" aria-expanded=\"false\" aria-controls=\"collapse0160d\">\n          Does IVOs MOTO Tours also offer group tours?        <\/a>\n      <\/h4>\n    <\/div>\n    <div id=\"collapse0160d\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading018d\">\n      <div class=\"panel-body\">\n        <p>IVOs MOTO Tours is a service for small groups. It understands itself in the individual organization and support of<br \/>motorcycle tours. In order to meet all needs, it only leads small groups. Offers are possible from one person up to a maximum of 4 people.<\/p>      <\/div>\n    <\/div>\n  <\/div>\n        \n  <div class=\"panel panel-default\">\n    <div class=\"panel-heading\" role=\"tab\" id=\"heading0257d\">\n      <h4 class=\"panel-title\">\n        <a class=\"collapsed\" data-toggle=\"collapse\" data-parent=\".data47\" href=\"#collapse0257d\" aria-expanded=\"false\" aria-controls=\"collapse0257d\">\n          Do you have any further questions?        <\/a>\n      <\/h4>\n    <\/div>\n    <div id=\"collapse0257d\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading019d\">\n      <div class=\"panel-body\">\n        <p>Please don't hesitate to contact us by phone (+41 33 439 59 59), fax (+41 33 439 59 50) or by <a href=\"mailto:&#111;ff&#105;&#99;e&#64;&#109;o&#116;&#111;-&#99;&#101;&#110;t&#101;r.c&#104;\">E-&#77;ai&#108;<\/a><\/p>      <\/div>\n    <\/div>\n  <\/div>\n    <\/div><!-- #accordion -->\t\t<\/div>\n\n<div class=\"col-xs-12 col-sm-6 col-md-6 txt-autogen\">\n\t\t\t<div class=\"panel-group data19\" id=\"accordion\" role=\"tablist\" aria-multiselectable=\"true\">\n      \n  <div class=\"panel panel-default\">\n    <div class=\"panel-heading\" role=\"tab\" id=\"heading0179d\">\n      <h4 class=\"panel-title\">\n        <a data-toggle=\"collapse\" data-parent=\".data19\" href=\"#collapse0179d\" aria-expanded=\"true\" aria-controls=\"collapse0179d\">\n          How old are the vehicles?        <\/a>\n      <\/h4>\n    <\/div>\n    <div id=\"collapse0179d\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading00d\">\n      <div class=\"panel-body\">\n        <p>The majority of the fleet we renew annually. Normally our rental vehicles are no more than two years old.<\/p>      <\/div>\n    <\/div>\n  <\/div>\n        \n  <div class=\"panel panel-default\">\n    <div class=\"panel-heading\" role=\"tab\" id=\"heading0760d\">\n      <h4 class=\"panel-title\">\n        <a class=\"collapsed\" data-toggle=\"collapse\" data-parent=\".data19\" href=\"#collapse0760d\" aria-expanded=\"false\" aria-controls=\"collapse0760d\">\n          How do I make a reservation?        <\/a>\n      <\/h4>\n    <\/div>\n    <div id=\"collapse0760d\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading01d\">\n      <div class=\"panel-body\">\n        <p>Please send an inquiry using our <a href=\"http:\/\/moto-center.ch\/rentals\/en\/rent\/\">online form<\/a>. We will confirm the desired motorcycle or propose an alternative to you. It\u2019s as simple as that!<\/p>      <\/div>\n    <\/div>\n  <\/div>\n        \n  <div class=\"panel panel-default\">\n    <div class=\"panel-heading\" role=\"tab\" id=\"heading0776d\">\n      <h4 class=\"panel-title\">\n        <a class=\"collapsed\" data-toggle=\"collapse\" data-parent=\".data19\" href=\"#collapse0776d\" aria-expanded=\"false\" aria-controls=\"collapse0776d\">\n          Am I guaranteed my desired motorcycle?        <\/a>\n      <\/h4>\n    <\/div>\n    <div id=\"collapse0776d\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading02d\">\n      <div class=\"panel-body\">\n        <p>Unfortunately, your desired model is not guaranteed. Usually it is not a problem, but to be sure, an early reservation is recommended. In the booking process we ask for your desired model and an alternative.<\/p>      <\/div>\n    <\/div>\n  <\/div>\n        \n  <div class=\"panel panel-default\">\n    <div class=\"panel-heading\" role=\"tab\" id=\"heading0896d\">\n      <h4 class=\"panel-title\">\n        <a class=\"collapsed\" data-toggle=\"collapse\" data-parent=\".data19\" href=\"#collapse0896d\" aria-expanded=\"false\" aria-controls=\"collapse0896d\">\n          What can I do with extra luggage?        <\/a>\n      <\/h4>\n    <\/div>\n    <div id=\"collapse0896d\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading03d\">\n      <div class=\"panel-body\">\n        <p>The luggage that you are not able or do not want to take with you on your trip; you can leave with us in our warehouse. This is possible free of charge and for the duration of your trip.<\/p>      <\/div>\n    <\/div>\n  <\/div>\n        \n  <div class=\"panel panel-default\">\n    <div class=\"panel-heading\" role=\"tab\" id=\"heading0256d\">\n      <h4 class=\"panel-title\">\n        <a class=\"collapsed\" data-toggle=\"collapse\" data-parent=\".data19\" href=\"#collapse0256d\" aria-expanded=\"false\" aria-controls=\"collapse0256d\">\n          How are the motorcycles insured?        <\/a>\n      <\/h4>\n    <\/div>\n    <div id=\"collapse0256d\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading04d\">\n      <div class=\"panel-body\">\n        <p>The bikes have a fully comprehensive insurance. The deductible \"per claim\" for liability insurance is CHF 1,000. For the fully comprehensive insurance is CHF 1,000 for vehicles up to 125cc and CHF 2,000 for motorcycles over 125cc. Theft insurance is also included for the vehicle. Insurance for the driver, passenger and private property is the responsibility of the renter.<\/p><p>T<\/p>      <\/div>\n    <\/div>\n  <\/div>\n        \n  <div class=\"panel panel-default\">\n    <div class=\"panel-heading\" role=\"tab\" id=\"heading0457d\">\n      <h4 class=\"panel-title\">\n        <a class=\"collapsed\" data-toggle=\"collapse\" data-parent=\".data19\" href=\"#collapse0457d\" aria-expanded=\"false\" aria-controls=\"collapse0457d\">\n          Do you have GPS?        <\/a>\n      <\/h4>\n    <\/div>\n    <div id=\"collapse0457d\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading05d\">\n      <div class=\"panel-body\">\n        <p>We offer optional GPS (BMW Navigator IV \/ V or TomTom devices) for a large selection of our Motorcycles. Simply click on GPS-Device on the Rental Application and it will already be mounted on the bike when you arrive. <\/p>      <\/div>\n    <\/div>\n  <\/div>\n        \n  <div class=\"panel panel-default\">\n    <div class=\"panel-heading\" role=\"tab\" id=\"heading0717d\">\n      <h4 class=\"panel-title\">\n        <a class=\"collapsed\" data-toggle=\"collapse\" data-parent=\".data19\" href=\"#collapse0717d\" aria-expanded=\"false\" aria-controls=\"collapse0717d\">\n          How can I book IVOs MOTO Tours?        <\/a>\n      <\/h4>\n    <\/div>\n    <div id=\"collapse0717d\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading06d\">\n      <div class=\"panel-body\">\n        <p>Select the \u201cOption\u201d IVOs Tour Guide for the desired rental period. We will then forward your request to IVO's MOTO Tours. He will contact you immediately to clarify further details. With us, you only pay for the rental vehicle with accessories. You pay for all services in connection with the \u201cIVOs Tour Guide\u201d Tours option directly to IVOs Moto Tours.<\/p>      <\/div>\n    <\/div>\n  <\/div>\n        \n  <div class=\"panel panel-default\">\n    <div class=\"panel-heading\" role=\"tab\" id=\"heading0214d\">\n      <h4 class=\"panel-title\">\n        <a class=\"collapsed\" data-toggle=\"collapse\" data-parent=\".data19\" href=\"#collapse0214d\" aria-expanded=\"false\" aria-controls=\"collapse0214d\">\n          Bad weather - what now?        <\/a>\n      <\/h4>\n    <\/div>\n    <div id=\"collapse0214d\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading07d\">\n      <div class=\"panel-body\">\n        <p>Motorcycling is an outdoor sport. Unfortunately, we cannot guarantee good weather. In case of bad weather, we cannot be held responsible and there is no refund.<\/p>      <\/div>\n    <\/div>\n  <\/div>\n        \n  <div class=\"panel panel-default\">\n    <div class=\"panel-heading\" role=\"tab\" id=\"heading0196d\">\n      <h4 class=\"panel-title\">\n        <a class=\"collapsed\" data-toggle=\"collapse\" data-parent=\".data19\" href=\"#collapse0196d\" aria-expanded=\"false\" aria-controls=\"collapse0196d\">\n          When is the best time to pay the rent?        <\/a>\n      <\/h4>\n    <\/div>\n    <div id=\"collapse0196d\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading08d\">\n      <div class=\"panel-body\">\n        <p>The total rental fee including the insurance deposit (deductible) must be paid in full before arrival. The insurance deposit will be refunded after the motorcycle is returned on time and without any damage. Please note that in all cases, the exchange rate differences will be the customer\u2019s responsibility.<\/p>      <\/div>\n    <\/div>\n  <\/div>\n        \n  <div class=\"panel panel-default\">\n    <div class=\"panel-heading\" role=\"tab\" id=\"heading0806d\">\n      <h4 class=\"panel-title\">\n        <a class=\"collapsed\" data-toggle=\"collapse\" data-parent=\".data19\" href=\"#collapse0806d\" aria-expanded=\"false\" aria-controls=\"collapse0806d\">\n          Cancellation        <\/a>\n      <\/h4>\n    <\/div>\n    <div id=\"collapse0806d\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading09d\">\n      <div class=\"panel-body\">\n        <p>Cancellation fees will apply. CHF 100 for a cancellation more than 60 days before the pick-up date, CHF 250 for a cancellation between 30 and 60 days before pick-up, and CHF 500 for a cancellation less than 30 days before pick-up.<\/p>      <\/div>\n    <\/div>\n  <\/div>\n        \n  <div class=\"panel panel-default\">\n    <div class=\"panel-heading\" role=\"tab\" id=\"heading0733d\">\n      <h4 class=\"panel-title\">\n        <a class=\"collapsed\" data-toggle=\"collapse\" data-parent=\".data19\" href=\"#collapse0733d\" aria-expanded=\"false\" aria-controls=\"collapse0733d\">\n          How can I hire a tour guide?        <\/a>\n      <\/h4>\n    <\/div>\n    <div id=\"collapse0733d\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading010d\">\n      <div class=\"panel-body\">\n        <p>Select IVOs Tour Guide as an \u201caccessory\u201d in the rental request. We will immediately forward your request to IVO at <a href=\"https:\/\/ivos.ch\/en\/\" target=\"_blank\" rel=\"noopener\">www.ivos.ch<\/a>.<\/p>      <\/div>\n    <\/div>\n  <\/div>\n        \n  <div class=\"panel panel-default\">\n    <div class=\"panel-heading\" role=\"tab\" id=\"heading0395d\">\n      <h4 class=\"panel-title\">\n        <a class=\"collapsed\" data-toggle=\"collapse\" data-parent=\".data19\" href=\"#collapse0395d\" aria-expanded=\"false\" aria-controls=\"collapse0395d\">\n          Clothing & accessories rentals        <\/a>\n      <\/h4>\n    <\/div>\n    <div id=\"collapse0395d\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading011d\">\n      <div class=\"panel-body\">\n        <p>We can offer helmets, clothing and accessories for the driver and passenger. If you want to buy before the trip instead, that is not a problem. From A like Airguard to Z like Z-Liners, with over 2500m<sup>2<\/sup> of clothing and accessories, you are sure to find the right fit for your tour. We would be very happy to show you around and give advice.<\/p><p>We also have the entire collection of communication systems from industry leaders Cardo Systems. Before your departure, an employee will help find an appropriate communication system fitted for your specific needs. We are also able to incorporate the communications system directly into the helmets if desired.<\/p>      <\/div>\n    <\/div>\n  <\/div>\n        \n  <div class=\"panel panel-default\">\n    <div class=\"panel-heading\" role=\"tab\" id=\"heading0378d\">\n      <h4 class=\"panel-title\">\n        <a class=\"collapsed\" data-toggle=\"collapse\" data-parent=\".data19\" href=\"#collapse0378d\" aria-expanded=\"false\" aria-controls=\"collapse0378d\">\n          Is there an age limit?        <\/a>\n      <\/h4>\n    <\/div>\n    <div id=\"collapse0378d\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading012d\">\n      <div class=\"panel-body\">\n        <p>To rent a bike you have to be at least 18 years old. For a passenger on the same motorcycle there is no age limit. They must, however, be able to reach the footrests comfortably. <\/p>      <\/div>\n    <\/div>\n  <\/div>\n        \n  <div class=\"panel panel-default\">\n    <div class=\"panel-heading\" role=\"tab\" id=\"heading0815d\">\n      <h4 class=\"panel-title\">\n        <a class=\"collapsed\" data-toggle=\"collapse\" data-parent=\".data19\" href=\"#collapse0815d\" aria-expanded=\"false\" aria-controls=\"collapse0815d\">\n          Do passengers pay a fee?        <\/a>\n      <\/h4>\n    <\/div>\n    <div id=\"collapse0815d\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading013d\">\n      <div class=\"panel-body\">\n        <p>No, of course not. The driver has to have a valid driver's license. When both want to drive, both must have valid driver's licenses.<\/p>      <\/div>\n    <\/div>\n  <\/div>\n        \n  <div class=\"panel panel-default\">\n    <div class=\"panel-heading\" role=\"tab\" id=\"heading0101d\">\n      <h4 class=\"panel-title\">\n        <a class=\"collapsed\" data-toggle=\"collapse\" data-parent=\".data19\" href=\"#collapse0101d\" aria-expanded=\"false\" aria-controls=\"collapse0101d\">\n          Can the motorcycle be delivered to the hotel?        <\/a>\n      <\/h4>\n    <\/div>\n    <div id=\"collapse0101d\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading014d\">\n      <div class=\"panel-body\">\n        <p>Unfortunately, it is not possible. If you are staying at the Hotel Sch\u00fctzen ***, it is only 50 meters away from our headquarters. Then it would make no sense to deliver the bike, would it? All guests of the Hotel Sch\u00fctzen *** will profit from attractive benefits.<\/p>      <\/div>\n    <\/div>\n  <\/div>\n        \n  <div class=\"panel panel-default\">\n    <div class=\"panel-heading\" role=\"tab\" id=\"heading0305d\">\n      <h4 class=\"panel-title\">\n        <a class=\"collapsed\" data-toggle=\"collapse\" data-parent=\".data19\" href=\"#collapse0305d\" aria-expanded=\"false\" aria-controls=\"collapse0305d\">\n          Can I cross the border?        <\/a>\n      <\/h4>\n    <\/div>\n    <div id=\"collapse0305d\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading015d\">\n      <div class=\"panel-body\">\n        <p>No problem. All the documents are on board including travel insurance for Germany, Italy, France, Spain, Portugal, Netherlands, Belgium, Denmark, Norway, Finland, Sweden, Ireland, and England. Other countries can be added upon request.<\/p>      <\/div>\n    <\/div>\n  <\/div>\n        \n  <div class=\"panel panel-default\">\n    <div class=\"panel-heading\" role=\"tab\" id=\"heading0735d\">\n      <h4 class=\"panel-title\">\n        <a class=\"collapsed\" data-toggle=\"collapse\" data-parent=\".data19\" href=\"#collapse0735d\" aria-expanded=\"false\" aria-controls=\"collapse0735d\">\n          Are the side cases secure?        <\/a>\n      <\/h4>\n    <\/div>\n    <div id=\"collapse0735d\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading016d\">\n      <div class=\"panel-body\">\n        <p>Most side cases (so-called Vario Case or tour suitcase) by BMW, KTM and Honda are lockable. They are also mounted to the motorcycle with anti-theft devices. Your personal items are not covered by the vehicle insurance.<\/p>      <\/div>\n    <\/div>\n  <\/div>\n        \n  <div class=\"panel panel-default\">\n    <div class=\"panel-heading\" role=\"tab\" id=\"heading0482d\">\n      <h4 class=\"panel-title\">\n        <a class=\"collapsed\" data-toggle=\"collapse\" data-parent=\".data19\" href=\"#collapse0482d\" aria-expanded=\"false\" aria-controls=\"collapse0482d\">\n          Is an insurance deposit necessary?        <\/a>\n      <\/h4>\n    <\/div>\n    <div id=\"collapse0482d\" class=\"panel-collapse collapse \" role=\"tabpanel\" aria-labelledby=\"heading017d\">\n      <div class=\"panel-body\">\n        <p>At time of pick-up, we require an insurance deposit in the amount of the agreed deductible. The deposit can be paid by credit card (VISA or MASTERCARD) or cash. The insurance deposit will be refunded after the motorcycle is returned on time and without any damage. Please note that in all cases, the exchange rate differences will be the customer\u2019s responsibility.<\/p>      <\/div>\n    <\/div>\n  <\/div>\n    <\/div><!-- #accordion -->\t\t<\/div>\n<\/div>\n\n\t\t<\/div>\n\t\t\t<\/section>\n\n<\/p>\n","protected":false},"excerpt":{"rendered":"<p>FAQ &#8211; Frequently asked questions Rates and models The price list shows the standard rates for up to seven days and the daily rate for any additional days. The price includes 200 km per day. For additional kilometer costs, see the corresponding column. You may also buy Kilometer-Packages at a special rate. Please note that [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-665","page","type-page","status-publish","hentry"],"lang":"en","translations":{"en":665,"de":11},"pll_sync_post":[],"_links":{"self":[{"href":"https:\/\/moto-center.ch\/rentals\/wp-json\/wp\/v2\/pages\/665","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/moto-center.ch\/rentals\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/moto-center.ch\/rentals\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/moto-center.ch\/rentals\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/moto-center.ch\/rentals\/wp-json\/wp\/v2\/comments?post=665"}],"version-history":[{"count":4,"href":"https:\/\/moto-center.ch\/rentals\/wp-json\/wp\/v2\/pages\/665\/revisions"}],"predecessor-version":[{"id":16873,"href":"https:\/\/moto-center.ch\/rentals\/wp-json\/wp\/v2\/pages\/665\/revisions\/16873"}],"wp:attachment":[{"href":"https:\/\/moto-center.ch\/rentals\/wp-json\/wp\/v2\/media?parent=665"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}